Credit, Freight & Return Policy

Thank you for your interest in the products and services offered by our company.

BHJ is a low overhead manufacturer and distributor of automotive products located in the western United States. Our philosophy is to operate by the Golden Rule - we seek to treat others as we would have them treat ourselves. This means we answer the phone using human beings instead of automated attendants. It means we ship product based on when you want it shipped - if you place an order for stock parts we can ship "same-day" as late as 3: 30 PM Pacific time. If we promise you a date and miss, we will call you. Most importantly, when we make mistakes we will try to remedy the situation the way we would want it done if the same had happened to us.

BHJ CREDIT POLICY
Terms for all sales are Cash, COD-Certified Check/Money Order, or Prepaid by Visa or MasterCard unless a signed credit application is on file and has been approved by BHJ. Credit applications are available for Net 30 Days or COD-Company Check OK terms.

Sales Tax will be charged for all California, Florida & Michigan sales unless a Resale # is on file with us.

BHJ FREIGHT POLICY
All orders are sent freight pre-paid and billed, FOB Newark, California unless other arrangements have been made in advance.

The following map shows transit time for UPS Ground Service from the BHJ Products factory in Newark, CA, to all locations in the U.S and Puerto Rico.



BHJ RETURN POLICY
The return merchandise policy outlined herein supercedes all prior policies, whether written or verbally advised.

Eligible Merchandise
BHJ Products and BHJ Dynamics will accept merchandise that is classified as a stock item ONLY. No custom or built-to-order items are eligible for return unless there is a defect in the material or workmanship. All merchandise return claims must be made within 30 days of the shipping date and must be accompanied by a RMA# and original paperwork.

Restocking Charge
BHJ will deduct from the return merchandise credit a restocking fee of 15% or $25.00 whichever is greater, on all eligible items returned.

Credit
Credit will be issued to the customer as Merchandise Credit. No cash refunds will be issued.

Authorization Process
A return request may be made to any sales person. The information will then be submitted to the return department for review. The return department or the sales person will contact you with a Return Merchandise Authorization (RMA) Number.

All returns must be sent to the following address:
  BHJ Products & Dynamics, Inc.
  Attn: Return Department. RMA# _____
  37530 Enterprise Court
  Newark, CA 94560

Return Procedure
Once an RMA# has been issued, the merchandise must be shipped to BHJ prepaid, with the RMA# visible & accompanied by the original paperwork, in such shipping containers as to not risk damage or loss. It is recommended that the shipment be insured with the carrier of choice. The RMA# must be clearly marked on the shipping label or outside of the package. Packages not authorized for return will be refused and returned freight collect.

Shipping & Terms Of Payment
BHJ ships exclusively through United Parcel Service - All services are available. UPS cannot ship to P.O. Boxes. COD Certified Check or Money Order, Company Check (to approved accounts), Visa or MasterCard are accepted.

Refused Shipments
A credit will be issued for the cost of product, LESS restocking fee and all shipping charges. Further orders will not be processed until BHJ Products Inc. has been reimbursed for all shipping charges. To reship a refused order, the full amount of the order PLUS all refused shipping charges must be prepaid.

Claims For Shipping Damage Or Defects
Claims for damage, order errors or shortages must be made within 30 days of shipping date. Claims for defective items must be returned for review and inspection. An RMA# is required and must be made within 30 days of ship date.

CHECK YOUR PACKAGES
WE ARE REQUIRED TO FILE ALL FREIGHT CLAIMS WITHIN 72 HOURS. PLEASE INSPECT EACH SHIPMENT FOR MISSING OR DAMAGED PARTS.